Human Resource Services
Training and Development - Supervisory/Management
"Our chief want in life is somebody who shall make us do what we can."
-Ralph Waldo Emerson
Being a supervisor or manager can sometimes be overwhelming considering all that you need to be aware of when supervising employees. How do I conduct a PMP? Whom should I contact for help with disciplinary issues? How do I deal with conflict among my employees? What leadership style(s) would work best for my individual employees? These are just a few questions that this learning module, also known as the Essential Supervisor’s Program (ESP), can prepare you to answer as you perform the day-to-day duties of a supervisor/manager.
Who should participate in the ESP Learning Module?
- Supervisors, current and new, who work with SPA employees.
- Aspiring or potential supervisors who want a head start in acquiring HR-related knowledge of the job.
- Past participants of the ESP series...we’re constantly updating policy material and adding other workshop to this learning module. Past participants are encouraged to attend new or updated workshops without the need to complete the entire learning module over again.
What are the goals of the ESP Learning Module?
- Provide an introductory program of workshops that enhance supervisory skills including interpersonal communications, team building, leadership and coaching, and HR policy and procedure information.
- Provide up-to-date information on HR policy, including federal, state, and UNCG policy information.
- Provide the opportunity for supervisors to share knowledge, experience, and suggestions amongst each other.
- Establish long-term, professional relationships between supervisors, HRS, and our partners in service.
Enrolling in the ESP Learning Module (certification track)
- Workshops within this learning module may be taken individually as needed or as part of the focused curriculum. Upon completion of any learning module, participants are awarded a Certificate of Achievement from HRS. Participation in any or all of the provided learning modules may be included in an employee’s professional development and/or PMP plans designed by employees and their supervisors.
- To enroll in the certification track and complete all workshops within this learning module, you should complete the Supervisors Approval Form. This form, when completed on-line, is automatically forwarded to your supervisor for approval of your participation. Once the training and development office receives this approval back from your supervisor, you will be sent an enrollment confirmation by e-mail.
- After completing the approval form, sign-up for workshops within this learning module by clicking here.
Minimum Requirements
This learning module provides a combination of "Core" and "Elective" workshops that provide both HR-related information and employee "soft-skills" intended to build upon communication, coaching, and leadership skills. Learning Module certification from HRS is awarded to each participant who completes a minimum of 8 Core workshops and 5 Electives within two years (max) of enrolling. Each participant is encouraged to choose workshops within this learning module that best pertain to their own work environment and responsibilities**. Participation beyond the minimum requirements is also encouraged. Each workshop is offered one to four times per year starting in August.
** Of the minimum 8 Core requirements, participants must include the EEOI workshop and the HRS Supervisor’s Manual On-line course.
Workshops and Descriptions in the Supervisory/Management (ESP) Learning Module
Minimum required: 8 core, 5 electives
| Title | Brief Description | Core/Elective | Facilitator |
|---|---|---|---|
| ESP Overview | An introduction to the Supervisor/Management Learning Module also known as the ESP Series. Recommended for all new ESP enrollees. | Prerequisite to other courses | Jason Morris |
HRS On-line |
Did you know that HRS has created a "Supervisors Guide" on-line? This self-paced, on-line workshop introduces you to the Supervisor’s Guide and contains 14 chapters on various HR-related topics. | REQUIRED Core |
Self-paced. Jason provides introduction during ESP |
| It’s up to YOU: Stopping Sexual Harassment for Employees | This workshop will explore how one’s actions can result in charges of sexual harassment, how to recognize these actions, and how to discourage them. A review of the State and UNCG Harassment and Sexual Harassment Policies is also provided. | Core | Jason Morris |
| Leave and Timekeeping: Exempt or Non-exempt? | A review of the Employee Leave Policies, FLSA, Comptime, Overtime, Timesheets and Affirmative Action tracking procedures. | Core | Kathy Watford & Benita Peace |
| Equal Employment Opportunity Institute (EEOI) | This very informative workshop focuses on federal and state EEO laws, antidiscrimination practices, and the values of diversity. Note: This workshop covers 2 days. Required of all state managers and supervisors by NC Office of State Personnel (OSP). | REQUIRED Core |
Jason Morris |
| Grievance & Disciplinary Policy | A review of the UNCG G&D Policies & Procedures. What you need to know when disciplinary action is needed. | Core | Don Shore |
| Career Banding Basics | The basics of Career Banding are explained, including compensation strategy, goals of career banding, descriptions of position competencies and competency levels, and proper interpretation and application of pay factors. | Core Prerequisite to: UNCG in a Career Banding World | Angela Mahoney |
| UNCG in a Career Banding World | A brief review of competencies and competency levels followed by instructions for completing the Job Description, Competency Assessment, and PMP forms. | Core | Angela Mahoney |
| Performance Planning for Success | The communication side of performance management is discussed, including tips on having performance evaluation conversations with employees. | Elective | Jason Morris |
| Recruitment & Jobearch Training | Recruiting in a career banding world, Job Vacancy Posting and/or Requisition, Competency Justification, Hiring Proposal, Reference Check, I-9 and e-verify, Background Check, Veteran's Preference, Promotional Priority, RIF Priority, and other related items | Core | Toby Hedgepeth, Brenda Hedrick, and Mary Russell |
| Workplace Violence Awareness | A review the UNCG Violence in the Workplace Policy Statement and the State Workplace Violence Policy. Emphasis is placed on violations of said policies, common goals in preventing workplace violence, early warning signs of workplace violence, and employee and manager responsibilities. | Core | Jason Morris |
| Painless Performance Improvement | A six-step technique that helps address poor performance issues while focusing on behaviors and not attitudes | Elective | Jason Morris |
| Helping Employees Work Safely | An Introduction to OSHA Regulations that all supervisors should be aware of | Core | Donna Spoon |
| FMLA & Disability | A review of FMLA rights and request procedures; Disability coverage and procedures | Core | Melissa Barnes |
| Time Management | Techniques for prioritizing and managing tasks more effectively | Elective | Jason Morris |
| Conflict Management Skills | Identify the causes of conflict, understand, minimize or alleviate behaviors that escalate conflict, and use appropriate interpersonal skills to communicate effectively during conflict. | Elective | Jason Morris |
| Situational Leadership | Ken Blanchard’s One Minute Manager and Situational Leadership emphasizes that there is no one right leadership style, but instead a combination of styles should be practiced based on your specific employees and task at hand. | Elective | Jason Morris |
| Ouch! That Stereotype Hurt | The damage of using stereotypes when communicating in the workplace and tips on speaking up when it hurts. | Elective | Jason Morris |
| Safe Zone Training | Training on issues related to GLBT students, employees, and allies at UNCG. | Elective | Jeanne Irwin-Olson |
| Whale Done! Building a Positive Workplace | The power of positive relationships in the workplace and its effect on productivity, moral, and employee success. | Elective | Jason Morris |
| Would I Work for Me? Components of a Good Supervisor | Recognizing the impact of a supervisor’s behavior on the success and productivity of the team. | Elective | Jason Morris |
| Making it a Winning Team; What’s Trust Got to do With it? | The importance of team trust and the behaviors necessary for achieving that trust to enable the building of stronger, more cohesive teams | Elective | Jason Morris |
| Employee Assistance Program | Seminars held throughout the year on certain topics and how the EAP services could benefit | Elective | EAP representative |
| Interviewing Techniques | Put the right person in the right job! Performance management is sure to be smoother when you start from the beginning. Behavioral Based Interviewing is featured during this session. | Elective | Deb Carley |
| Customer Service Excellence | This course will enhance the employee's understanding of customer service issues in the public sector and their crucial role in providing quality customer service to ensure organizational success. | Elective | Jason Morris |
| Managing Change | Research shows that, in general, people resist change – even good change – and are often caught off balance when it occurs. How about you? | Elective | Jason Morris |
| Psychology in the Workplace | This workshop investigates employee motivation, attitudes and behavior, and occupational health from a psychological perspective. | Elective | Grant Buckner/Jason Morris |
| Recognizing the Leader in You | This workshop develops your leadership skills by using "followership" as a method to determine your leadership abilities. You will learn to identify and apply skills of other effective leaders, work with negative emotions, deal with value challenged, and still gain followers. Note: This is a 2-day workshop. |
Elective | Jason Morris |
| Critical Conversations | During this workshop, we learn about ten principles of compelling communication that apply to all encounters and how to apply these principles, with various techniques, to specific critical conversations at work. Note: This is a full day workshop. | Elective | Jason Morris |
| MBTI: A Personality Inventory | This workshop provides an introduction to exploring personality similarities and differences, and how understanding those differences can contribute to improved interpersonal relationships. | Elective | Jason Morris |
| HRS Forms Training | This workshop will cover the following forms related to SPA employment and position actions: EAFs, PAFs, and the new EPAFs. HRS forms not covered during this workshop include the Competency Assessment, Job Description, and PMP forms as these are covered in a separate workshop titled UNCG in a Career Banding World. | Elective | Benita Peace, Kathy Watford |
| Mixing the 4 Generations in the Workplace | Introduction to the different generational characteristics and how to use those when coaching employees | Elective | Jason Morris |