Human Resource Services
Training and Development - Performance Management
"It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality."
-Harold Green, CEO of ITT
Supervisors and managers typically cite PMP’s (performance appraisals) as one of their most disliked tasks. It doesn’t have to be…When focusing on performance management from the beginning and continuing along the way we eliminate the "evaluation" as the focus and concentrate instead on the entire spectrum of performance and improvement strategies. These may include performance development, skill training, cross-training, challenging assignments, and regular performance feedback. Remember too, performance management is the best tool through which managers and supervisors can communicate with employees regarding their job performance, not once or twice per year, but many times throughout.
Who should participate in the Performance Management Learning Module?
- Managers and supervisors who want to increase their interpersonal communication skills in an effort to enhance the performance management functions of their job
- Managers and supervisors who complete the HRS forms related to performance management (i.e. Job Description, Competency Assessment, PMP)
- Managers and supervisors interested in learning how Career Banding is a performance management tool
What are the goals of the Performance Management Learning Module?
- To help managers and supervisors better understand that performance management is a continual effort and not solely about the evaluation, or PMP process
- To offer instructional training on forms completion partnered with workshops intended to build or enhance communication skills
- Offer to participants methods and ideas for addressing performance related issues
Enrolling in the Performance Management Learning Module (certification track)
- Workshops within this learning module may be taken individually as needed or as part of the focused curriculum. Upon completion of any learning module, participants are awarded a Certificate of Achievement from HRS. Participation in any or all of the provided learning modules may be included in an employee’s professional development and/or PMP plans designed by employees and their supervisors.
- To enroll in the certification track and complete all workshops within this learning module, you should complete the Supervisors Approval Form. This form, when completed on-line, is automatically forwarded to your supervisor for approval of your participation. Once the training and development office receives this approval back from your supervisor, you will be sent an enrollment confirmation by e-mail.
- After completing the approval form, sign-up for workshops within this learning module by clicking here.
Individual workshop-only registration (non-certification)
If you would simply like to participate in an individual workshop and not complete an entire learning module, you may register for workshops within this and other learning modules by visiting the HRS Workshop Registration Page.
Workshops and Descriptions in the Performance Management Learning Module
| Title | Brief Description | Facilitator |
|---|---|---|
| Interviewing Techniques | Put the right person in the right job! Performance management is sure to be smoother when you start from the beginning. | Deb Carley |
| Career Banding Basics | The basics of Career Banding are explained, including compensation strategy, goals of career banding, descriptions of position competencies and competency levels, and proper interpretation and application of pay factors. Employees thoroughly familiar with Career Banding may choose not to take this workshop and instead start with "UNCG in a Career Banding World." | Angela Mahoney |
| UNCG in a Career Banding World | A brief review of competencies and competency levels followed by instructions for completing the Job Description Form, the Competency Assessment, and the PMP form. | Angela Mahoney |
HRS On-line |
This on-line, self paced workshop is an introduction to the On-line Supervisors Manual. Chapter 10 deals specifically with performance management. | Self |
| Performance Planning for Success | The communication side of Performance Management, or PMP, is discussed during this workshop, including tips on having performance evaluation conversations with employees | Jason Morris |
| Painless Performance Improvement | A six-step technique that helps address poor performance issues while focusing on behaviors and not attitudes | Jason Morris |
| Conflict Management | Identify the causes of conflict, understand, minimize or alleviate behaviors that escalate conflict, and use appropriate interpersonal skills to communicate effectively during conflict. | Jason Morris |
| Grievance & Disciplinary Policies | A review of the UNCG G&D Policies & Procedures. What you should know when disciplinary action is needed. | Don Shore |