Human Resource Services
Training and Development - Interpersonal Communication
"The single biggest problem in communication is the illusion that it has taken place."
-George Bernard Shaw, Nobel Prize Winner
Communicating with others is an essential skill both in and out of work environments. Do you often find yourself misunderstanding others? Do you have difficulty getting your point across clearly? For supervisors, do you dread performance related discussions? When it comes to communication, what you say and what you don't say are equally important. Being a good listener is also crucial. This learning module focuses on enhancing communication skills essential to effective communication between employees, bosses, and/or customers. Techniques in conflict management, addressing performance related issues, and improving overall team morale is also highlighted.
Who should participate in the Interpersonal Communications Learning Module?
- Any employee interested in sharpening their communication skills in order to enhance working relationships with bosses, coworkers, and/or customers
- Managers and supervisors eager to learn new techniques in communicating with their team, including techniques used when addressing positive and poor performance
- Any employee seeking to build or enhance conflict management skills
What are the goals of the Interpersonal Communications Learning Module?
- To provide a curriculum of workshops designed to improve interpersonal communication skills in a variety of settings
- To provide participants the opportunity to practice skills and methods learned
- To emphasize the vital role that communication serves in any work environment
Enrolling in the Interpersonal Communications Learning Module (certification track)
- Workshops within this learning module may be taken individually as needed or as part of the focused curriculum. Upon completion of any learning module, participants are awarded a Certificate of Achievement from HRS. Participation in any or all of the provided learning modules may be included in an employee’s professional development and/or PMP plans designed by employees and their supervisors.
- To enroll in the certification track and complete all workshops within this learning module, you should complete the Supervisors Approval Form. This form, when completed on-line, is automatically forwarded to your supervisor for approval of your participation. Once the training and development office receives this approval back from your supervisor, you will be sent an enrollment confirmation by e-mail.
- After completing the approval form, sign-up for workshops within this learning module by clicking here.
Individual workshop-only registration (non-certification)
If you would simply like to participate in an individual workshop and not complete an entire learning module, you may register for workshops within this and other learning modules by visiting the HRS Workshop Registration Page.
Workshops and Descriptions in the Interpersonal Communications Learning Module
| Title | Brief Description | Facilitator |
|---|---|---|
| Critical Conversations | During this workshop, we learn about ten principles of compelling communication that apply to all encounters and how to apply these principles, with various techniques, to specific critical conversations at work. Note: Full day workshop |
Jason Morris |
| Conflict Management Skills | Identify the causes of conflict, understand, minimize or alleviate behaviors that escalate conflict, and use appropriate interpersonal skills to communicate effectively during conflict. | Jason Morris |
| Mixing the 4 Generations in the Workplace | Indentifying the different generational characteristics is a great start in improving communication between you and those from another generation. | Jason Morris |
| Ouch! That Stereotype Hurt | The damage of using stereotypes when communicating in the workplace and tips on speaking up when it hurts. | Jason Morris |
| Whale Done! Building a Positive Workplace | The power of positive relationships in the workplace and its effect on productivity, moral, and employee success. | Jason Morris |
| Customer Service Excellence | This course will enhance the employee's understanding of customer service issues in the public sector and their crucial role in providing quality customer service to ensure organizational success. | Jason Morris |
| Painless Performance Improvement | A six-step technique that helps address poor performance issues while focusing on behaviors and not attitudes | Jason Morris |