Human Resources


2013 Course Catalog
Download the full 2013 Course Catalog

As employees of the University of North Carolina at Greensboro, we are all seeking ways to acquire new knowledge and competencies that will enable us to excel in our positions. Courses are available without cost to all UNCG faculty, staff, and administrators. We particularly thank Chancellor Linda Brady, Vice Chancellor Charles Maimone, Provost Dana Dunn, and Vice Provost Alan Boyette for their support of this program.




All courses in the HR Professional Development catalog are free to UNCG employees unless otherwise stated, and are held during regular business hours. If you are not a UNCG employee and are interested in attending a course, please submit a request to attend via this form.

Select a category below for courses. Select from the courses to display more information.

Communication

Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts.
Date Time Format Credit Duration Location Instructor
1/20/20151:30pm-3:00pmInstructorCommunication Diversity M/S (elective) Personal Development Organizational Culture1.5Bryan 113Eloise McCain Hassell, J.D. Attorney and Senior Lecturer Bryan School of Business and Economics Department of Business Administration

Creating a Positive and Inclusive Climate in the Workplace

Learn strategies and skills to build a positive, engaging, and inclusive workplace, with a focus on compassionate and caring communication. Practice empathic listening, ethical speech, and creative approaches to conflicts. Learn how building good rapport will help you to build positive energy for everyone.
Date Time Format Credit Duration Location Instructor
2/4/20159am-11amInstructorM/S (elective) Performance Management Communication Organizational Culture2Bryan 113Christopher N. Poulos, Ph.D., Associate Professor and Department Head, Department of Communication Studies

How To Frame Your Messages For Maximum Impact

This workshop is designed to develop your leadership communication skills by gaining understanding of how our thinking affects our communication behavior (verbal and nonverbal). In the session, we will learn how our emotional and social influencers (status, certainty, relatedness, autonomy, fairness, and more) impact our positive and negative leadership communication, and how we can choose our words for maximum impact. Come prepared to role-play and practice a leadership scenario.
Date Time Format Credit Duration Location Instructor
2/20/20152pm-4pmInstructorM/S (elective)Communication Diversity Organizational Culture Leadership2Bryan 113Dianne Garrett, Faculty, Bryan School of Business & Economics

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Ka-Pow! Creating Powerful Presentations

This fast-paced session will provide insight on what to do--and not to do--when designing presentations. Learn how to use visuals, stories, data, and cases to inform and inspire your audience, and learn how to inject audience interaction into your presentations. Resources and tips will be provided.
Date Time Format Credit Duration Location Instructor
2/5/201510am-12pmInstructorCommunication M/S (elective) Personal Development2Bryan 113Kimberly Kappler Hewitt, Ph.D., Assistant Professor, Department of Educational Leadership and Cultural Foundations FTLC Fellow for Teaching with Technology and Online Learning

Navigating the Workplace through the Power of Play: Part I

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part I explores Learning and Development through Play.
Date Time Format Credit Duration Location Instructor
4/22/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Navigating the Workplace through the Power of Play: Part II

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part II will focus on Creativity, Productivity, and Possibilities within the workplace.
Date Time Format Credit Duration Location Instructor
4/29/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Practical Ethics: Professional Life Beyond the Legal Minimum

While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.
Date Time Format Credit Duration Location Instructor
2/10/201510am-12pmInstructorCommunication Leadership M/S (elective) Organizational Culture Personal Development2Bryan 113Wade Maki, Senior Lecturer, Department of Philosophy

Preventing Bullying and Mobbing in the Workplace

This workshop will focus on Bullying and Mobbing as aspects of subtle workplace violence. Participants will learn ways of identifying bullying and mobbing behaviors and developing ways of confronting bullies and mobbers.
Date Time Format Credit Duration Location Instructor
4/14/20159am-11amInstructorCommunication Leadership M/S (elective) Organizational Culture2Bryan 113Thomas Matyˇk, Ph.D., Associate Professor and Director of Graduate Studies Department of Peace and Conflict Studies

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

Diversity

Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts.
Date Time Format Credit Duration Location Instructor
1/20/20151:30pm-3:00pmInstructorCommunication Diversity M/S (elective) Personal Development Organizational Culture1.5Bryan 113Eloise McCain Hassell, J.D. Attorney and Senior Lecturer Bryan School of Business and Economics Department of Business Administration

Equal Employment Opportunity Institute (EEOI)

This very informative workshop focuses on federal and state EEO laws, anti-discrimination practices; and the values of diversity. Note: This workshop covers 2 days. Required of all state managers and supervisors by NC Office of State Human Resources (OSHR). The Equal Employment Opportunity Institute (EEOI) became a legal mandate for state government managers and supervisors when North Carolina Assembly ratified House Bill 959 on June 26, 1991. This act requires managers and supervisors, employed by the state, to attend equal employment opportunity training within their first year of appointment or promotion. Notes: (1) A minimum of 8 participants required. (2)This workshop covers 2 days. Day 1: 9am-4:30pm Day 2: 9am-1:30pm
Date Time Format Credit Duration Location Instructor
4/30/20159am - 4:30pmInstructorDiversity M/S (mandatory) Performance Management Organizational Culture11.5Bryan 113Angela L. Mahoney, PHR, HR Consultant - Classification/Compensation (SPA)

How To Frame Your Messages For Maximum Impact

This workshop is designed to develop your leadership communication skills by gaining understanding of how our thinking affects our communication behavior (verbal and nonverbal). In the session, we will learn how our emotional and social influencers (status, certainty, relatedness, autonomy, fairness, and more) impact our positive and negative leadership communication, and how we can choose our words for maximum impact. Come prepared to role-play and practice a leadership scenario.
Date Time Format Credit Duration Location Instructor
2/20/20152pm-4pmInstructorM/S (elective)Communication Diversity Organizational Culture Leadership2Bryan 113Dianne Garrett, Faculty, Bryan School of Business & Economics

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Micro-affirmations and Micro-inequities in the Workplace

Learn to identify micro-inequities, and create a strategic approach to replace them with macro-affirmations. Micro-inequities are the ways in which individuals are singled out, overlooked, ignored or otherwise discounted, based on unchangeable characteristics such as race, gender or sexual orientation. They generally take the form of gestures, different language, treatment or even tone of voice. When micro-inequities accumulate to block employees' contributions and cause disengagement, they transcend the personal and become a major business issue. This session will help you: Identify micro-inequities, including those not so easy to see. Understand the impact of micro-inequities on individuals and teams in the workplace. Discuss the business case for eliminating micro-inequities and furthering inclusion. Identify things you can do individually as a leader and team member to eliminate micro-inequities. Create a strategic approach to replace micro-inequities with macro-affirmations, to send a message of respect throughout the organization.
Date Time Format Credit Duration Location Instructor
3/18/20159am-11amInstructorM/S (elective) Organizational Culture Diversity Leadership2Bryan 113Shelly L. Brown-Jeffy, Ph.D., Director of Undergraduate Studies, Department of Sociology

Leadership

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

How To Frame Your Messages For Maximum Impact

This workshop is designed to develop your leadership communication skills by gaining understanding of how our thinking affects our communication behavior (verbal and nonverbal). In the session, we will learn how our emotional and social influencers (status, certainty, relatedness, autonomy, fairness, and more) impact our positive and negative leadership communication, and how we can choose our words for maximum impact. Come prepared to role-play and practice a leadership scenario.
Date Time Format Credit Duration Location Instructor
2/20/20152pm-4pmInstructorM/S (elective)Communication Diversity Organizational Culture Leadership2Bryan 113Dianne Garrett, Faculty, Bryan School of Business & Economics

Micro-affirmations and Micro-inequities in the Workplace

Learn to identify micro-inequities, and create a strategic approach to replace them with macro-affirmations. Micro-inequities are the ways in which individuals are singled out, overlooked, ignored or otherwise discounted, based on unchangeable characteristics such as race, gender or sexual orientation. They generally take the form of gestures, different language, treatment or even tone of voice. When micro-inequities accumulate to block employees' contributions and cause disengagement, they transcend the personal and become a major business issue. This session will help you: Identify micro-inequities, including those not so easy to see. Understand the impact of micro-inequities on individuals and teams in the workplace. Discuss the business case for eliminating micro-inequities and furthering inclusion. Identify things you can do individually as a leader and team member to eliminate micro-inequities. Create a strategic approach to replace micro-inequities with macro-affirmations, to send a message of respect throughout the organization.
Date Time Format Credit Duration Location Instructor
3/18/20159am-11amInstructorM/S (elective) Organizational Culture Diversity Leadership2Bryan 113Shelly L. Brown-Jeffy, Ph.D., Director of Undergraduate Studies, Department of Sociology

Practical Ethics: Professional Life Beyond the Legal Minimum

While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.
Date Time Format Credit Duration Location Instructor
2/10/201510am-12pmInstructorCommunication Leadership M/S (elective) Organizational Culture Personal Development2Bryan 113Wade Maki, Senior Lecturer, Department of Philosophy

Preventing Bullying and Mobbing in the Workplace

This workshop will focus on Bullying and Mobbing as aspects of subtle workplace violence. Participants will learn ways of identifying bullying and mobbing behaviors and developing ways of confronting bullies and mobbers.
Date Time Format Credit Duration Location Instructor
4/14/20159am-11amInstructorCommunication Leadership M/S (elective) Organizational Culture2Bryan 113Thomas Matyˇk, Ph.D., Associate Professor and Director of Graduate Studies Department of Peace and Conflict Studies

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

The Key to Customer "Delight": The Journey to Excellence

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/12/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

The Key to Customer "Delight": The Journey to Excellence Continues!

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/26/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Managerial and Supervisory Development

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts.
Date Time Format Credit Duration Location Instructor
1/20/20151:30pm-3:00pmInstructorCommunication Diversity M/S (elective) Personal Development Organizational Culture1.5Bryan 113Eloise McCain Hassell, J.D. Attorney and Senior Lecturer Bryan School of Business and Economics Department of Business Administration

Creating a Positive and Inclusive Climate in the Workplace

Learn strategies and skills to build a positive, engaging, and inclusive workplace, with a focus on compassionate and caring communication. Practice empathic listening, ethical speech, and creative approaches to conflicts. Learn how building good rapport will help you to build positive energy for everyone.
Date Time Format Credit Duration Location Instructor
2/4/20159am-11amInstructorM/S (elective) Performance Management Communication Organizational Culture2Bryan 113Christopher N. Poulos, Ph.D., Associate Professor and Department Head, Department of Communication Studies

Equal Employment Opportunity Institute (EEOI)

This very informative workshop focuses on federal and state EEO laws, anti-discrimination practices; and the values of diversity. Note: This workshop covers 2 days. Required of all state managers and supervisors by NC Office of State Human Resources (OSHR). The Equal Employment Opportunity Institute (EEOI) became a legal mandate for state government managers and supervisors when North Carolina Assembly ratified House Bill 959 on June 26, 1991. This act requires managers and supervisors, employed by the state, to attend equal employment opportunity training within their first year of appointment or promotion. Notes: (1) A minimum of 8 participants required. (2)This workshop covers 2 days. Day 1: 9am-4:30pm Day 2: 9am-1:30pm
Date Time Format Credit Duration Location Instructor
4/30/20159am - 4:30pmInstructorDiversity M/S (mandatory) Performance Management Organizational Culture11.5Bryan 113Angela L. Mahoney, PHR, HR Consultant - Classification/Compensation (SPA)

Grievance and Disciplinary Policies

An informative review of UNCG's Disciplinary Policy and Grievance Procedures that is applicable to SPA employees. What you should know when disciplinary action is needed. The policies may be found here: web.uncg.edu/hrs/PolicyManuals/StaffManual/
Date Time Format Credit Duration Location Instructor
1/29/20151:30pm-3:30pmInstructorM/S (core) Policies Performance Management2Bryan 113Edna Chun, D.M., Associate Vice Chancellor, Human Resources; Benita Peace, Director of Talent Acquisition and Affirmative Action Office, Human Resources

How To Frame Your Messages For Maximum Impact

This workshop is designed to develop your leadership communication skills by gaining understanding of how our thinking affects our communication behavior (verbal and nonverbal). In the session, we will learn how our emotional and social influencers (status, certainty, relatedness, autonomy, fairness, and more) impact our positive and negative leadership communication, and how we can choose our words for maximum impact. Come prepared to role-play and practice a leadership scenario.
Date Time Format Credit Duration Location Instructor
2/20/20152pm-4pmInstructorM/S (elective)Communication Diversity Organizational Culture Leadership2Bryan 113Dianne Garrett, Faculty, Bryan School of Business & Economics

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Ka-Pow! Creating Powerful Presentations

This fast-paced session will provide insight on what to do--and not to do--when designing presentations. Learn how to use visuals, stories, data, and cases to inform and inspire your audience, and learn how to inject audience interaction into your presentations. Resources and tips will be provided.
Date Time Format Credit Duration Location Instructor
2/5/201510am-12pmInstructorCommunication M/S (elective) Personal Development2Bryan 113Kimberly Kappler Hewitt, Ph.D., Assistant Professor, Department of Educational Leadership and Cultural Foundations FTLC Fellow for Teaching with Technology and Online Learning

Leave Management Training

This workshop covers information on the leave policies for EPA Non-Faculty and SPA employees, including: vacation, sick, community service, voluntary shared, adverse weather, overtime, comp-time, holidays, leave without pay, and a time-sheet review.
Date Time Format Credit Duration Location Instructor
4/28/20151:30pm-3:00pmInstructorM/S (core) Policies1.5Bryan 113Kathy Watford, Employee Services Supervisor, HR and Marcia Rey, Employee Services Specialist, HR

Managing "Lean" Projects in a University Environment: A Toolkit (Part I)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. In Part I, using interactive activities, we will explore Lean principles and Six Sigma frameworks in the university environment.
Date Time Format Credit Duration Location Instructor
2/18/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Managing "Lean" Projects in a University Environment: A Toolkit (Part II)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. Part II will focus on how to implement desired changes using project management techniques.
Date Time Format Credit Duration Location Instructor
2/25/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Micro-affirmations and Micro-inequities in the Workplace

Learn to identify micro-inequities, and create a strategic approach to replace them with macro-affirmations. Micro-inequities are the ways in which individuals are singled out, overlooked, ignored or otherwise discounted, based on unchangeable characteristics such as race, gender or sexual orientation. They generally take the form of gestures, different language, treatment or even tone of voice. When micro-inequities accumulate to block employees' contributions and cause disengagement, they transcend the personal and become a major business issue. This session will help you: Identify micro-inequities, including those not so easy to see. Understand the impact of micro-inequities on individuals and teams in the workplace. Discuss the business case for eliminating micro-inequities and furthering inclusion. Identify things you can do individually as a leader and team member to eliminate micro-inequities. Create a strategic approach to replace micro-inequities with macro-affirmations, to send a message of respect throughout the organization.
Date Time Format Credit Duration Location Instructor
3/18/20159am-11amInstructorM/S (elective) Organizational Culture Diversity Leadership2Bryan 113Shelly L. Brown-Jeffy, Ph.D., Director of Undergraduate Studies, Department of Sociology

Navigating the Workplace through the Power of Play: Part I

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part I explores Learning and Development through Play.
Date Time Format Credit Duration Location Instructor
4/22/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Navigating the Workplace through the Power of Play: Part II

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part II will focus on Creativity, Productivity, and Possibilities within the workplace.
Date Time Format Credit Duration Location Instructor
4/29/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Obtaining Work Authorization for Foreign National Employees: "Immigration Services 101"

This workshop is designed for academic and research departments who wish to employ foreign nationals in longer-term, full-time positions (not short-term appointments as visiting scholars). A brief overview of the non-immigrant work authorization process will be shared, along with required documents and basic resources available to assist with the process.
Date Time Format Credit Duration Location Instructor
2/25/201510am-11:30amInstructorM/S (core) Policies1.5Bryan 113Leigh T. Olsen, Assistant Vice Provost for Faculty Services

Performance Measurement for Continuous Improvement

Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.
Date Time Format Credit Duration Location Instructor
3/17/201510am - 12pmInstructorM/S (elective) Organizational Culture Performance Management Process Improvement2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Policy 101: Revising & Writing University Policies

Have you discovered that your department has policies that are out-dated and non-compliant? Are your current policies difficult read to understand? Has a recent issue revealed that there is a need for a new policy in your area? This one hour workshop will cover the policy revision and creation process at UNCG. From developing the initial idea to receiving institutional approval to creating an implementation plan, participants will receive step-by-step instruction on how to maneuver the policy process.
Date Time Format Credit Duration Location Instructor
1/28/201510am-11amInstructorM/S (Core) Policies1Bryan 113Shannon Bennett, Associate Chief of Staff, Office of the Chancellor

Position and Performance Management

A brief review of career banding competencies and competency levels followed by instructions for completing the Job Description, Competency Assessment, and PMP forms. Please feel free to bring a Position Description, Employee Competency Assessment and/or PMP form for a specific position in your area to receive assistance in completing. This workshop is primarily intended for supervisors and managers, who complete Position Descriptions, Employee Competency Assessment Forms and Performance Management Plans (PMP). Must have at least 3 participants to hold the class.
Date Time Format Credit Duration Location Instructor
4/8/20159am-12pmInstructorM/S (core) Performance Management Policies3Bryan 113Angela L. Mahoney, PHR, HR Consultant-Classification/Compensation Manager, HR

Practical Ethics: Professional Life Beyond the Legal Minimum

While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.
Date Time Format Credit Duration Location Instructor
2/10/201510am-12pmInstructorCommunication Leadership M/S (elective) Organizational Culture Personal Development2Bryan 113Wade Maki, Senior Lecturer, Department of Philosophy

Preventing Bullying and Mobbing in the Workplace

This workshop will focus on Bullying and Mobbing as aspects of subtle workplace violence. Participants will learn ways of identifying bullying and mobbing behaviors and developing ways of confronting bullies and mobbers.
Date Time Format Credit Duration Location Instructor
4/14/20159am-11amInstructorCommunication Leadership M/S (elective) Organizational Culture2Bryan 113Thomas Matyˇk, Ph.D., Associate Professor and Director of Graduate Studies Department of Peace and Conflict Studies

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

SPA/EPA Temp and EPA Non-Faculty Employee Personnel Action Forms

The workshop will provide a primer on SPA/EPA Temp employment, and EPA Non-Faculty employee personnel action forms. At the completion of this workshop, participants will be able to identify the current types of SPA & Temporary and EPA Non-Faculty EPAFs available which include: - SPA Temporary Hourly Hire - SPA Temporary Hourly Reactivate - SPA Temporary Labor Distribution and/or Pay Rate Change - SPA Probation to Permanent (SPAPTP) - SPA Job Status Change (SPAJSX) - Faculty/Staff/Student/Temp Changing or Terminating Job at UNCG - Faculty/Staff/Student/Temp Terminating Job and Leaving UNCG - Appointment With End Date - Reactivate Appointment With End Date - Ongoing Appointment - Add-Pay - Reactivate Add-Pay - Title Change for Faculty, Non-Faculty & Grad School - Labor Distribution Change - Organizational Change - Complete an EPAF and submit for approval
Date Time Format Credit Duration Location Instructor
2/24/20159:30am-11:00amInstructorM/S (core) Policies1.5Bryan 113Kathy Watford & Marcia Rey, Human Resources

The Key to Customer "Delight": The Journey to Excellence

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/12/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

The Key to Customer "Delight": The Journey to Excellence Continues!

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/26/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Undergraduate/Graduate Student Forms Training

The workshop will provide a primer on Undergraduate and Graduate Student employee personnel action forms.
Date Time Format Credit Duration Location Instructor
4/2/201510am-12pmInstructorM/S (core) Policies2Bryan 113Mitzi Burchinal, Director of Budget, Personnel and Planning, Graduate School; Tammie Hill, Employee Services Operations Manager, Human Resources

Organizational Culture

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts.
Date Time Format Credit Duration Location Instructor
1/20/20151:30pm-3:00pmInstructorCommunication Diversity M/S (elective) Personal Development Organizational Culture1.5Bryan 113Eloise McCain Hassell, J.D. Attorney and Senior Lecturer Bryan School of Business and Economics Department of Business Administration

Creating a Positive and Inclusive Climate in the Workplace

Learn strategies and skills to build a positive, engaging, and inclusive workplace, with a focus on compassionate and caring communication. Practice empathic listening, ethical speech, and creative approaches to conflicts. Learn how building good rapport will help you to build positive energy for everyone.
Date Time Format Credit Duration Location Instructor
2/4/20159am-11amInstructorM/S (elective) Performance Management Communication Organizational Culture2Bryan 113Christopher N. Poulos, Ph.D., Associate Professor and Department Head, Department of Communication Studies

Equal Employment Opportunity Institute (EEOI)

This very informative workshop focuses on federal and state EEO laws, anti-discrimination practices; and the values of diversity. Note: This workshop covers 2 days. Required of all state managers and supervisors by NC Office of State Human Resources (OSHR). The Equal Employment Opportunity Institute (EEOI) became a legal mandate for state government managers and supervisors when North Carolina Assembly ratified House Bill 959 on June 26, 1991. This act requires managers and supervisors, employed by the state, to attend equal employment opportunity training within their first year of appointment or promotion. Notes: (1) A minimum of 8 participants required. (2)This workshop covers 2 days. Day 1: 9am-4:30pm Day 2: 9am-1:30pm
Date Time Format Credit Duration Location Instructor
4/30/20159am - 4:30pmInstructorDiversity M/S (mandatory) Performance Management Organizational Culture11.5Bryan 113Angela L. Mahoney, PHR, HR Consultant - Classification/Compensation (SPA)

How To Frame Your Messages For Maximum Impact

This workshop is designed to develop your leadership communication skills by gaining understanding of how our thinking affects our communication behavior (verbal and nonverbal). In the session, we will learn how our emotional and social influencers (status, certainty, relatedness, autonomy, fairness, and more) impact our positive and negative leadership communication, and how we can choose our words for maximum impact. Come prepared to role-play and practice a leadership scenario.
Date Time Format Credit Duration Location Instructor
2/20/20152pm-4pmInstructorM/S (elective)Communication Diversity Organizational Culture Leadership2Bryan 113Dianne Garrett, Faculty, Bryan School of Business & Economics

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Micro-affirmations and Micro-inequities in the Workplace

Learn to identify micro-inequities, and create a strategic approach to replace them with macro-affirmations. Micro-inequities are the ways in which individuals are singled out, overlooked, ignored or otherwise discounted, based on unchangeable characteristics such as race, gender or sexual orientation. They generally take the form of gestures, different language, treatment or even tone of voice. When micro-inequities accumulate to block employees' contributions and cause disengagement, they transcend the personal and become a major business issue. This session will help you: Identify micro-inequities, including those not so easy to see. Understand the impact of micro-inequities on individuals and teams in the workplace. Discuss the business case for eliminating micro-inequities and furthering inclusion. Identify things you can do individually as a leader and team member to eliminate micro-inequities. Create a strategic approach to replace micro-inequities with macro-affirmations, to send a message of respect throughout the organization.
Date Time Format Credit Duration Location Instructor
3/18/20159am-11amInstructorM/S (elective) Organizational Culture Diversity Leadership2Bryan 113Shelly L. Brown-Jeffy, Ph.D., Director of Undergraduate Studies, Department of Sociology

Navigating the Workplace through the Power of Play: Part I

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part I explores Learning and Development through Play.
Date Time Format Credit Duration Location Instructor
4/22/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Navigating the Workplace through the Power of Play: Part II

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part II will focus on Creativity, Productivity, and Possibilities within the workplace.
Date Time Format Credit Duration Location Instructor
4/29/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Performance Measurement for Continuous Improvement

Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.
Date Time Format Credit Duration Location Instructor
3/17/201510am - 12pmInstructorM/S (elective) Organizational Culture Performance Management Process Improvement2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Practical Ethics: Professional Life Beyond the Legal Minimum

While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.
Date Time Format Credit Duration Location Instructor
2/10/201510am-12pmInstructorCommunication Leadership M/S (elective) Organizational Culture Personal Development2Bryan 113Wade Maki, Senior Lecturer, Department of Philosophy

Preventing Bullying and Mobbing in the Workplace

This workshop will focus on Bullying and Mobbing as aspects of subtle workplace violence. Participants will learn ways of identifying bullying and mobbing behaviors and developing ways of confronting bullies and mobbers.
Date Time Format Credit Duration Location Instructor
4/14/20159am-11amInstructorCommunication Leadership M/S (elective) Organizational Culture2Bryan 113Thomas Matyˇk, Ph.D., Associate Professor and Director of Graduate Studies Department of Peace and Conflict Studies

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

The Key to Customer "Delight": The Journey to Excellence

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/12/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

The Key to Customer "Delight": The Journey to Excellence Continues!

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/26/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Performance Management

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

Creating a Positive and Inclusive Climate in the Workplace

Learn strategies and skills to build a positive, engaging, and inclusive workplace, with a focus on compassionate and caring communication. Practice empathic listening, ethical speech, and creative approaches to conflicts. Learn how building good rapport will help you to build positive energy for everyone.
Date Time Format Credit Duration Location Instructor
2/4/20159am-11amInstructorM/S (elective) Performance Management Communication Organizational Culture2Bryan 113Christopher N. Poulos, Ph.D., Associate Professor and Department Head, Department of Communication Studies

Equal Employment Opportunity Institute (EEOI)

This very informative workshop focuses on federal and state EEO laws, anti-discrimination practices; and the values of diversity. Note: This workshop covers 2 days. Required of all state managers and supervisors by NC Office of State Human Resources (OSHR). The Equal Employment Opportunity Institute (EEOI) became a legal mandate for state government managers and supervisors when North Carolina Assembly ratified House Bill 959 on June 26, 1991. This act requires managers and supervisors, employed by the state, to attend equal employment opportunity training within their first year of appointment or promotion. Notes: (1) A minimum of 8 participants required. (2)This workshop covers 2 days. Day 1: 9am-4:30pm Day 2: 9am-1:30pm
Date Time Format Credit Duration Location Instructor
4/30/20159am - 4:30pmInstructorDiversity M/S (mandatory) Performance Management Organizational Culture11.5Bryan 113Angela L. Mahoney, PHR, HR Consultant - Classification/Compensation (SPA)

Grievance and Disciplinary Policies

An informative review of UNCG's Disciplinary Policy and Grievance Procedures that is applicable to SPA employees. What you should know when disciplinary action is needed. The policies may be found here: web.uncg.edu/hrs/PolicyManuals/StaffManual/
Date Time Format Credit Duration Location Instructor
1/29/20151:30pm-3:30pmInstructorM/S (core) Policies Performance Management2Bryan 113Edna Chun, D.M., Associate Vice Chancellor, Human Resources; Benita Peace, Director of Talent Acquisition and Affirmative Action Office, Human Resources

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Managing "Lean" Projects in a University Environment: A Toolkit (Part I)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. In Part I, using interactive activities, we will explore Lean principles and Six Sigma frameworks in the university environment.
Date Time Format Credit Duration Location Instructor
2/18/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Managing "Lean" Projects in a University Environment: A Toolkit (Part II)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. Part II will focus on how to implement desired changes using project management techniques.
Date Time Format Credit Duration Location Instructor
2/25/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Navigating the Workplace through the Power of Play: Part I

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part I explores Learning and Development through Play.
Date Time Format Credit Duration Location Instructor
4/22/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Navigating the Workplace through the Power of Play: Part II

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part II will focus on Creativity, Productivity, and Possibilities within the workplace.
Date Time Format Credit Duration Location Instructor
4/29/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Performance Measurement for Continuous Improvement

Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.
Date Time Format Credit Duration Location Instructor
3/17/201510am - 12pmInstructorM/S (elective) Organizational Culture Performance Management Process Improvement2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Position and Performance Management

A brief review of career banding competencies and competency levels followed by instructions for completing the Job Description, Competency Assessment, and PMP forms. Please feel free to bring a Position Description, Employee Competency Assessment and/or PMP form for a specific position in your area to receive assistance in completing. This workshop is primarily intended for supervisors and managers, who complete Position Descriptions, Employee Competency Assessment Forms and Performance Management Plans (PMP). Must have at least 3 participants to hold the class.
Date Time Format Credit Duration Location Instructor
4/8/20159am-12pmInstructorM/S (core) Performance Management Policies3Bryan 113Angela L. Mahoney, PHR, HR Consultant-Classification/Compensation Manager, HR

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

The Key to Customer "Delight": The Journey to Excellence

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/12/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

The Key to Customer "Delight": The Journey to Excellence Continues!

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/26/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Personal Development

10 Strategies for Improving Your Finances

The current economic climate brings both challenges and opportunities from a financial perspective. You may wonder during these challenging times: "What should I be most careful about?" and "What should my family and I work towards?" The 10 financial tips discussed in this workshop will get you on the road to financial wellbeing during challenging times.
Date Time Format Credit Duration Location Instructor
1/27/20151pm-2pmInstructorPersonal Development1Bryan 113ComPsych

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

Balancing Work and Life

Using the philosophy that "those who are happy at home perform better on the job," this workshop was developed for those who feel burdened with too many responsibilities and without enough time for personal enjoyment. This workshop will help participants explore and define home responsibilities, identify career requirements and prioritize leisure time. The resulting better balance will help achieve more in one's career and at home.
Date Time Format Credit Duration Location Instructor
4/9/201511am-12pmInstructorPersonal Development1Bryan 113ComPsych

Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts.
Date Time Format Credit Duration Location Instructor
1/20/20151:30pm-3:00pmInstructorCommunication Diversity M/S (elective) Personal Development Organizational Culture1.5Bryan 113Eloise McCain Hassell, J.D. Attorney and Senior Lecturer Bryan School of Business and Economics Department of Business Administration

Emotional Intelligence

Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall.
Date Time Format Credit Duration Location Instructor
2/17/201510am-11amInstructorPersonal Development1Bryan 113ComPsych

Healthy Lifestyle: Changing the Way You Think About Diet and Exercise

It seems that every week a new study is published on the best way to control weight and increase fitness through changes in diet and exercise. It can be tough staying on top of the latest recommendations, especially when the studies sometimes seem to contradict one another! This workshop provides an overview of safe and effective strategies to improve overall fitness through manageable changes in diet and exercise. Of course, before beginning any changes in diet and exercise, it is best to first consult with your doctor. Brown Bag Lunch
Date Time Format Credit Duration Location Instructor
3/5/201512pm-1pmInstructorPersonal Development1Bryan 113ComPsych

Intercultural Sensitivity: Looking Through Other Eyes

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. Note: All enrollees are required to take the DMIS instrument one week prior to class. The fee is $12.00. See the instructions for taking the test and the payment procedure can be found the Documents section, located within the full description for the course.
Date Time Format Credit Duration Location Instructor
4/22/20152pm-5pmInstructorCommunication Diversity M/S (elective) Organizational Culture Performance Management Personal Development3TBDDr. Penelope Pynes, Associate Provost, International Programs Center

Ka-Pow! Creating Powerful Presentations

This fast-paced session will provide insight on what to do--and not to do--when designing presentations. Learn how to use visuals, stories, data, and cases to inform and inspire your audience, and learn how to inject audience interaction into your presentations. Resources and tips will be provided.
Date Time Format Credit Duration Location Instructor
2/5/201510am-12pmInstructorCommunication M/S (elective) Personal Development2Bryan 113Kimberly Kappler Hewitt, Ph.D., Assistant Professor, Department of Educational Leadership and Cultural Foundations FTLC Fellow for Teaching with Technology and Online Learning

Laughter, Humor and Play to Reduce Stress and Solve Problems

Professional comedians shouldn't be the only people to use smiling, laughter, humor and play as part of their daily routine. These skills are valuable for everyone. A good smile has long been a key tool for anyone who needs to influence others. Laughter is now shown to improve our pain tolerance. Humor and play can be the building blocks of problem-solving. Together they can improve our happiness and effectiveness.
Date Time Format Credit Duration Location Instructor
3/18/20151pm-2pmInstructorPersonal Development1Bryan 113ComPsych

Moving Through Grief and Loss

Coping with the loss of a loved one can be an emotionally trying experience. Whether it is a parent, coworker, friend or relative, the reality of losing someone close to you can feel overwhelming. This workshop will help you understand, identify and accept your feelings as well as provide you with coping techniques to help you through the grieving process.
Date Time Format Credit Duration Location Instructor
2/10/20151pm-2pmInstructorPersonal Development1Bryan 113ComPsych

Navigating the Workplace through the Power of Play: Part I

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part I explores Learning and Development through Play.
Date Time Format Credit Duration Location Instructor
4/22/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Navigating the Workplace through the Power of Play: Part II

Two-part workshop on developing your improvisational skills to create a more joyful and productive workplace. Led by award-winning teacher, scholar, and performer, Dr. Omar Ali combines cutting-edge research in developmental psychology, improv theater, and philosophy by taking participants/players through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest work on play and performance to life. Part II will focus on Creativity, Productivity, and Possibilities within the workplace.
Date Time Format Credit Duration Location Instructor
4/29/201511am-12pmInstructorCommunication M/S (elective) Performance Management Personal Development Organizational Culture1Bryan 113Omar H. Ali, Ph.D., Associate Professor and Director of Graduate Studies, African American & African Diaspora Studies

Paying Off Debt While Building Wealth

In difficult economic times, many people are struggling to just keep up with monthly bills, let alone make progress on debt repayment. What suffers most is contributing to savings and investing goals. This session will focus on developing financial plans and strategies to address the dual goals of having a plan for paying off debt, while also contributing to building personal wealth. This session covers the basics (or essentials) of each area and describes practical techniques that can help you to formulate your own plan to manage your personal finances to organize a sensible debt repayment plan without sacrificing other financial goals. Brown Bag Lunch
Date Time Format Credit Duration Location Instructor
2/24/201512pm-1pmInstructorPersonal Development1Bryan 113ComPsych

Practical Ethics: Professional Life Beyond the Legal Minimum

While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.
Date Time Format Credit Duration Location Instructor
2/10/201510am-12pmInstructorCommunication Leadership M/S (elective) Organizational Culture Personal Development2Bryan 113Wade Maki, Senior Lecturer, Department of Philosophy

The Five Pillars of Personal Finance

The United Stated Department of the Treasury has proposed a set of financial core competencies that will be used to establish a clear understanding about what all adults should know regarding the basic concepts of financial literacy. The five core concept areas identified are: Earning Spending Saving Borrowing Protecting against risk This session covers the basics (or essentials) of each area and describes practical skills needed to competently address (or manage) their personal finances.
Date Time Format Credit Duration Location Instructor
2/4/20151pm-2pmInstructorPersonal Development1Bryan 113ComPsych

The Sandwich Generation: Balancing Your Personal Life with the Needs of Your Older Parents or Loved Ones

Most of us reach a point in life when parents or elderly relatives begin to require more attention and time, and sometimes, our financial support as well. Caring for an older person can be complicated and few of us are trained for the many aspects of that care. Providing care for an elder is a very personal matter. No two situations are the same and there are no simple solutions. You can, though, benefit from following some practical suggestions. Balancing work, family and care-giving responsibilities can present some challenges. This workshop provides an overview of information to help the participant cope with their personal life while dealing with their elder's needs.
Date Time Format Credit Duration Location Instructor
4/21/201511am-12pmInstructorPersonal Development1Bryan 113ComPsych

Time Management Tools: To-Do Lists, Calendars, Smartphones and More

It seems that more than ever, people are living busy, chaotic lives that often leave them feeling overwhelmed and out of control. Between work, parental responsibilities, community involvement, exercise, hobbies, friendships, family responsibilities and more, sometimes it feels as if keeping track of it all is just impossible. Fortunately, there are many tools available to help people gain control, though sometimes sorting through what is available can add what seems like even more chaos to life. Smartphones, day planners, alarms, e-mail systems, priority grids, voice mail systems, note pads, to-do lists, contact lists, address books, folders, file cabinets and more! The purpose of this workshop is to help you sort through the tools available to help you organize your life, and pick the ones that will work for you.
Date Time Format Credit Duration Location Instructor
3/31/201511am-12pmInstructorPersonal Development1Bryan 113ComPsych

Policies

Grievance and Disciplinary Policies

An informative review of UNCG's Disciplinary Policy and Grievance Procedures that is applicable to SPA employees. What you should know when disciplinary action is needed. The policies may be found here: web.uncg.edu/hrs/PolicyManuals/StaffManual/
Date Time Format Credit Duration Location Instructor
1/29/20151:30pm-3:30pmInstructorM/S (core) Policies Performance Management2Bryan 113Edna Chun, D.M., Associate Vice Chancellor, Human Resources; Benita Peace, Director of Talent Acquisition and Affirmative Action Office, Human Resources

Leave Management Training

This workshop covers information on the leave policies for EPA Non-Faculty and SPA employees, including: vacation, sick, community service, voluntary shared, adverse weather, overtime, comp-time, holidays, leave without pay, and a time-sheet review.
Date Time Format Credit Duration Location Instructor
4/28/20151:30pm-3:00pmInstructorM/S (core) Policies1.5Bryan 113Kathy Watford, Employee Services Supervisor, HR and Marcia Rey, Employee Services Specialist, HR

Obtaining Work Authorization for Foreign National Employees: "Immigration Services 101"

This workshop is designed for academic and research departments who wish to employ foreign nationals in longer-term, full-time positions (not short-term appointments as visiting scholars). A brief overview of the non-immigrant work authorization process will be shared, along with required documents and basic resources available to assist with the process.
Date Time Format Credit Duration Location Instructor
2/25/201510am-11:30amInstructorM/S (core) Policies1.5Bryan 113Leigh T. Olsen, Assistant Vice Provost for Faculty Services

Policy 101: Revising & Writing University Policies

Have you discovered that your department has policies that are out-dated and non-compliant? Are your current policies difficult read to understand? Has a recent issue revealed that there is a need for a new policy in your area? This one hour workshop will cover the policy revision and creation process at UNCG. From developing the initial idea to receiving institutional approval to creating an implementation plan, participants will receive step-by-step instruction on how to maneuver the policy process.
Date Time Format Credit Duration Location Instructor
1/28/201510am-11amInstructorM/S (Core) Policies1Bryan 113Shannon Bennett, Associate Chief of Staff, Office of the Chancellor

Position and Performance Management

A brief review of career banding competencies and competency levels followed by instructions for completing the Job Description, Competency Assessment, and PMP forms. Please feel free to bring a Position Description, Employee Competency Assessment and/or PMP form for a specific position in your area to receive assistance in completing. This workshop is primarily intended for supervisors and managers, who complete Position Descriptions, Employee Competency Assessment Forms and Performance Management Plans (PMP). Must have at least 3 participants to hold the class.
Date Time Format Credit Duration Location Instructor
4/8/20159am-12pmInstructorM/S (core) Performance Management Policies3Bryan 113Angela L. Mahoney, PHR, HR Consultant-Classification/Compensation Manager, HR

SPA/EPA Temp and EPA Non-Faculty Employee Personnel Action Forms

The workshop will provide a primer on SPA/EPA Temp employment, and EPA Non-Faculty employee personnel action forms. At the completion of this workshop, participants will be able to identify the current types of SPA & Temporary and EPA Non-Faculty EPAFs available which include: - SPA Temporary Hourly Hire - SPA Temporary Hourly Reactivate - SPA Temporary Labor Distribution and/or Pay Rate Change - SPA Probation to Permanent (SPAPTP) - SPA Job Status Change (SPAJSX) - Faculty/Staff/Student/Temp Changing or Terminating Job at UNCG - Faculty/Staff/Student/Temp Terminating Job and Leaving UNCG - Appointment With End Date - Reactivate Appointment With End Date - Ongoing Appointment - Add-Pay - Reactivate Add-Pay - Title Change for Faculty, Non-Faculty & Grad School - Labor Distribution Change - Organizational Change - Complete an EPAF and submit for approval
Date Time Format Credit Duration Location Instructor
2/24/20159:30am-11:00amInstructorM/S (core) Policies1.5Bryan 113Kathy Watford & Marcia Rey, Human Resources

Undergraduate/Graduate Student Forms Training

The workshop will provide a primer on Undergraduate and Graduate Student employee personnel action forms.
Date Time Format Credit Duration Location Instructor
4/2/201510am-12pmInstructorM/S (core) Policies2Bryan 113Mitzi Burchinal, Director of Budget, Personnel and Planning, Graduate School; Tammie Hill, Employee Services Operations Manager, Human Resources

Process Improvement

Appreciating Change Styles

Change can create conflict. Conflict can create emotional reactions. Some people want change to be slow and continuous, others want it to be fast-paced and innovative, and the rest prefer something between those two extremes. What do you prefer? What do the people you interact with prefer? In this session, participants will gain an appreciation of the change style preferences, the advantages that each style brings to a given situation, and how using the synergy of the different styles can create breakthrough thinking and better outcomes for a team or organization. This session will be based on the Change Style Indicator and the Change Process Model developed by Discovery Learning, Inc. and how we use positive conversations about change as a component of appreciative inquiries focused on building high performance teams.
Date Time Format Credit Duration Location Instructor
2/11/20152pm-4pmInstructorM/S (elective) Organizational Culture Performance Management Personal Development Process Improvement Leadership2Bryan 113Pamela Cash, Assistant Dean, Bryan School of Business and Economics; Amy Strickland, Director, Dietetics Program, UNCG Department of Nutrition

Managing "Lean" Projects in a University Environment: A Toolkit (Part I)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. In Part I, using interactive activities, we will explore Lean principles and Six Sigma frameworks in the university environment.
Date Time Format Credit Duration Location Instructor
2/18/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Managing "Lean" Projects in a University Environment: A Toolkit (Part II)

Learn to reduce wasteful processes and increase inefficiencies using Lean techniques within the framework of Six Sigma and implementing the process changes using Project Management principles. Used in combination, an office, department, school, college or division will be able to identify areas of inefficiencies in a process, determine where the waste can be eliminated, define the method to rework the process, implement the changes, and control the new process until it becomes the standard procedure. Part II will focus on how to implement desired changes using project management techniques.
Date Time Format Credit Duration Location Instructor
2/25/20152pm-4pmInstructorM/S (elective) Performance Management Process Improvement2Bryan 113Kim Zinke, Project Manager of the Office of Assessment and Accreditation; Sean Farrell, IT Analyst, Human Resources

Performance Measurement for Continuous Improvement

Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.
Date Time Format Credit Duration Location Instructor
3/17/201510am - 12pmInstructorM/S (elective) Organizational Culture Performance Management Process Improvement2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Simulation of Organizations

This simulation is simple, non-threatening, and challenging to the individual. Yet, it has profound effects for people as they attempt to understand and make sense of the experience. This simulation displays in a very real way, how difficult it is to communicate across organization structures, allows participants to experience decision-making and role ambiguity at a different level of the organization than they may presently be used to, allows for feedback from other parts of the organization on their participation in a simple task, and provides the experience of leading at whatever level of the organization they happen to find themselves.
Date Time Format Credit Duration Location Instructor
3/4/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Communication Leadership Process Improvement2Elliot University Center, #1Dr. Patrick Madsen, Director, Career Services Center

The Key to Customer "Delight": The Journey to Excellence

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/12/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

The Key to Customer "Delight": The Journey to Excellence Continues!

This two-part series will provide a framework for enhancing quality, innovation, effectiveness, efficiency, productivity, and profitability for enhancing internal and external customer satisfaction and "delight" on an on-going basis. In addition, the course will stimulate a critical discussion and reflection (amongst the participants) on customer focus, continuous improvement, and total commitment in achieving the goals and mission of the organization.
Date Time Format Credit Duration Location Instructor
2/26/201510am-12pmInstructorM/S (elective) Organizational Culture Performance Management Process ImprovementLeadership2Bryan 113Vidyaranya Gargeya, Ph.D., Professor and Head of the Department Information Systems and Supply Chain Management

Teambuilding

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