Human Resources

Courage. Compassion. Commitment.

2016 Course Catalog

All courses in the HR Professional Development catalog are FREE to UNCG employees unless otherwise stated. Courses are held during regular business hours and most courses take place in the Human Resources training room (Bryan 113). There must be a minimum of 5 participants registered in order for the course to be held. If the minimum participation is not met within 24 hours of the course it will be canceled and all registered participants will receive notification. If you are not a UNCG employee and are interested in attending a course, please submit a request to attend via this form.

Select a category below for courses. Select from the courses to display more information.

Communication & Customer Service

Friendly Persuasion: How to Get the Things You Want

While it's true that some people are intuitively good at persuading others, for most of us the most reliable path to success lies in knowing what we want to achieve and systematically deciding how we want to go about achieving it. Persuasion is a skill that everyone in the organization uses to accomplish goals. Used effectively, persuasion can lead to solutions that work in everyone's best interest. This workshop will provide you with communication techniques to get the results that you want and need. At the end of this workshop, you will be able to: Describe how to assess your own persuasive abilities * Describe the results of your persuasion self-assessment Identify the steps that will make you persuasive * Describe how listening well can contribute to your ability to persuade others * Identify questioning techniques that can help you get what you want * Describe ways to make sure that you get feedback during a persuasive dialogue Create a personal action plan to improve your persuasive abilities * Identify the steps you will take upon completing this session Target Audience: Employees looking to improve their skills in persuasion. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
10/25/201712pm-1pmInstructor1Bryan 113ComPsych

Initiating Difficult Conversations

There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive. At the end of this workshop, you will be able to: * Describe why arguing never helps * Identify the three sides to any difficult conversation and where to begin * Describe how to adopt a positive learning stance and think like a mediator * Describe the process of separating intent from impact * Identify the process of changing blame to contribution * Describe ways to acknowledge feelings * Describe how to use questions without eliciting defensiveness Target Audience: Anyone wishing to improve their ability to initiate a difficult conversation. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
9/13/201712pm-1pmInstructor1Bryan 113ComPsych

Learning to Say "No"

Saying "no" can often be difficult. It can arouse feelings of guilt or fears of displeasing others. Nevertheless, the word "no" is one of the most important words in our language. By saying "no" we define who we are, what are willing or not willing to do and what we permit others to do to us. The ability to say "no" is critical skill that many have never developed or fear to use. This workshop will address the skills involved in learning to respectfully say "no" in order to build and maintain healthy self-esteem. At the end of this workshop, you will be able to: * Identify the reasons why it is important to say "no" * Describe the distinctions between passive, aggressive and assertive behavior * Identify the most common obstacles to saying "no" * Describe the real and imagined consequences of saying "no" * Describe several templates for saying no and how to effectively employ them Target Audience: Anyone wishing to improve their ability to say "no" in a productive, respectful manner. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
10/11/201712pm-1pmInstructor1Bryan 113ComPsych

Using Reason to Resolve Conflict

Whether they take place in the workplace or in one's personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. At the end of this workshop, you will be able to: Identify the potential outcomes of conflict: * Describe what happens when conflict is handled poorly. * Describe what happens when conflict is handled well. Identify your conflict management style: * Describe the five conflict resolution styles * Describe the contexts for which each style is appropriate Describe the most effective methods for handling conflict: * Describe the importance of self-monitoring * Describe the process of identifying motives * Identify methods for communicating feelings appropriately Target Audience: Anyone looking for ways to resolve conflict in productive rather than destructive ways. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
9/27/201712pm-1pmInstructor1Bryan 113ComPsych

Cultural Engagement


Personal Development

Developing Will Power and Self-Control for Behavior Change

Establishing self-control over behaviors such as overeating, smoking, gambling, pornography consumption, shopping, gambling and other addictive behaviors can be extremely difficult and discouraging. This course will address the nature of will power and how to develop self-control for effective behavioral change. At the end of this workshop, you will be able to: * Recognize the battle that occurs in the brain between impulse gratification and pursuit of long-range goals * Describe how stress, emotional strain, lack sleep, and alcohol or drugs can strain mental resources and increase vulnerability to temptation * Describe how to increase motivation and engagement in the process via support networks and how and when to seek professional help Identify ways to increase self-control such as: * Become aware of the risks and consequences of the behavior you wish to change * Change your impulses by associating temptations with negative consequences * Transform vague long-range goals into simple intermediate steps * Identify and avoid risky situations * Formulate "if, then" contingencies * Train your working memory Target Audience: Anyone concerned with changing a problematic behavior. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
11/8/201712pm-1pmInstructor1Bryan 113ComPsych

Improving Your Memory

Our ability to remember things is one of the most useful tools we have in our work and home lives, but the amount of things we are trying to remember at once can sometimes be overwhelming. What do you do if you have a bad memory? The truth is, most people don't have bad memories, they just haven't learned how to use their memory efficiently. Memory is a skill, and like any skill, with practice it can be developed and improved. This workshop offers participants tips and tools for improving their memory skills. At the end of this workshop, you will be able to: Describe how memory works * Describe the science behind the concept of memory * Describe the properties of a good memory Identify techniques that can aid your memory * Describe how to use association to assist with memory * Describe how to use visualization to assist with memory * Describe how to use mnemonic devices to assist with memory Practice memory techniques * Identify ways you can continue to work on improving your memory Target Audience: Anyone looking for ways to improve their memory. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
7/26/201712pm-1pmInstructor1Bryan 113ComPsych

Mindfulness: Being Present in Your Work and Life

is a state where you are not thinking, reflecting, judging or deciding, but are instead simply experiencing the things currently in your available experience. In many ways people are largely unaware of our present moment, and often operate on "auto-pilot" to some degree. The auto-pilot mode is our default mode of operation. Even when we find ourselves in a pleasurable quiet moment we automatically begin to daydream about others, plan/worry about the future or ruminate about the past. We miss living in the present moment because we fail to pay attention to it. Mindfulness is about waking up to the present moment and paying attention to our experience. Learning mindfulness is not difficult; however, it is difficult to remember to do it. This training discusses mindfulness and how to incorporate its practice into your life. At the end of this workshop, you will be able to: Describe mindfulness * Identify the two ways we experience the world * Identify the seven components of mindfulness Describe the benefits developing mindfulness * Describe how greater mindfulness results in improved concentration on tasks * Describe the ways in which mindfulness can improve the quality of your relationships * Describe how mindfulness will result in greater emotional control and a reduction in impulsive actions Identify ways of practicing mindfulness in your life * Identify several methods of mindfulness practice * Identify ways you can incorporate mindfulness in everyday activities Target Audience: Anyone interested in learning how to enrich their lives and learn skills applicable to stress reduction. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
8/9/201712pm-1pmInstructor1Bryan 113ComPsych

Overcoming Procrastination

Procrastination is rampant in today's business world. Sure, it is easy to blame others for your inability to get things done: demanding bosses, or coworkers who interrupt you for help. But be honest, how often is it your own fault? Are you simply putting off doing what will still be in your in-box tomorrow? Do you make statements such as: "I do not have time to do it," "It makes sense to do the smaller tasks first to get them out of the way," "Once I get more energy, I can really focus on this." If so, there is a strong possibility that you have fallen into the 'Procrastination Trap'. Pushing important tasks and projects off until later can cause emotional anguish and keep you from accomplishing professional and personal goals. This workshop will provide you with techniques and strategies to overcome procrastination in your work and personal life. At the end of this workshop, you will be able to: Identify what procrastination really is * Describe the difference between procrastination and prioritization Describe the reasons people tend to procrastinate * Identify when lack of commitment plays a part * Describe how fear can cause procrastination * Identify when something is considered a low priority * Describe the importance of having enough information * Identify times when you are just not interested in doing something Describe how to assign priorities effectively * Identify criteria you can use to effectively prioritize tasks Targeted Audience: Anyone interested in everyday tips about how to avoid procrastination. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
12/6/201712pm-1pmInstructor1Bryan 113ComPsych

The Psychology Behind Saving Money and Other Good Financial Habits

Most people can honestly say they believe it's important to spend within their means and to save money for the future. Unfortunately, good intentions are often at odds with how our mind works. For example, many people want to save for the future but have no motivation to because they have not imagined that future. This course addresses the psychology behind saving money and adopting good financial habits. It will examine recent research related to how and why people save vs. spend and identify strategies for participants to change their financial mindset and develop new habits. At the end of this workshop, you will be able to: * Understand why some people save for the future and other spend for the moment * Identify non-productive financial patterns and habits * Recognize the mental and behavioral habits of people who save * Create a compelling financial future to motivate behavior change * Understand how to improve the capacity to delay gratification while increasing enjoyment * Identify seven simple tools to help change spending habits Target Audience: This workshop is for anyone who would like to understand how to save money and develop good financial habits. **For Faculty/Staff Only**
Date Time Format Duration Location Instructor
8/30/201712pm-1pmInstructor1Bryan 113ComPsych

Policies & Processes