Human Resources

2016 Course Catalog

All courses in the HR Professional Development catalog are FREE to UNCG employees unless otherwise stated. Courses are held during regular business hours and most courses take place in the Human Resources training room (Bryan 113). There must be a minimum of 5 participants registered in order for the course to be held. If the minimum participation is not met within 24 hours of the course it will be canceled and all registered participants will receive notification. If you are not a UNCG employee and are interested in attending a course, please submit a request to attend via this form.

Select a category below for courses. Select from the courses to display more information.

Communication & Customer Service

Effective Communication

Why is interpersonal communication important? Personal success depends on our ability to communicate. Effective human relations depend on our communication skills. Overall, interpersonal communication skills are necessary for understanding and for action. This workshop explores interpersonal skills and techniques necessary for successful interactions. At the end of this workshop you will be able to: Identify the characteristics of poor communication * Describe your experience with people who do not communicate well Identify the characteristics of effective communication * Describe your experience with people you consider excellent communicators Describe the importance of listening * Identify barriers to effective listening * Describe techniques to overcome those barriers Describe the importance of communicating with whole messages * Describe the dangers of contaminated messages * Describe the dangers of partial messages Target Audience: Anyone who wants to improve their communications skills at home and at work.*For Faculty/Staff Only*
Date Time Format Duration Location Instructor
3/15/201712pm-1pmInstructor1Bryan 113ComPsych

Friendly Persuasion: How to Get the Things You Want

While it's true that some people are intuitively good at persuading others, for most of us the most reliable path to success lies in knowing what we want to achieve and systematically deciding how we want to go about achieving it. Persuasion is a skill that everyone in the organization uses to accomplish goals. Used effectively, persuasion can lead to solutions that work in everyone's best interest. This workshop will provide you with communication techniques to get the results that you want and need. At the end of this workshop, you will be able to: Describe how to assess your own persuasive abilities * Describe the results of your persuasion self-assessment Identify the steps that will make you persuasive * Describe how listening well can contribute to your ability to persuade others * Identify questioning techniques that can help you get what you want * Describe ways to make sure that you get feedback during a persuasive dialogue Create a personal action plan to improve your persuasive abilities * Identify the steps you will take upon completing this session Target Audience: Employees looking to improve their skills in persuasion. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
10/25/201712pm-1pmInstructor1Bryan 113ComPsych

How to Deal With a Difficult Person

At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. At the end of this workshop, you will be able to: Identify common "difficult" behaviors * Describe what motivates most difficult behaviors * Identify distinctions between passive, aggressive and passive/aggressive behaviors * Identify the positive intent behind many difficult-to-understand behaviors Identify appropriate strategies for dealing with difficult behaviors * Describe how to maintain composure when responding to difficult behaviors * Describe ways to defuse aggressive acts in the workplace Describe five methods for resolving conflict * Identify your favored style * Identify tips for improving communication Target Audience:Anyone wishing to improve their ability to communicate with others. **For Faculty/Staff Only
Date Time Format Duration Location Instructor
2/8/201712pm-1pmInstructor1Bryan 113ComPsych

Initiating Difficult Conversations

There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive. At the end of this workshop, you will be able to: * Describe why arguing never helps * Identify the three sides to any difficult conversation and where to begin * Describe how to adopt a positive learning stance and think like a mediator * Describe the process of separating intent from impact * Identify the process of changing blame to contribution * Describe ways to acknowledge feelings * Describe how to use questions without eliciting defensiveness Target Audience: Anyone wishing to improve their ability to initiate a difficult conversation. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
9/13/201712pm-1pmInstructor1Bryan 113ComPsych

Learning to Say "No"

Saying "no" can often be difficult. It can arouse feelings of guilt or fears of displeasing others. Nevertheless, the word "no" is one of the most important words in our language. By saying "no" we define who we are, what are willing or not willing to do and what we permit others to do to us. The ability to say "no" is critical skill that many have never developed or fear to use. This workshop will address the skills involved in learning to respectfully say "no" in order to build and maintain healthy self-esteem. At the end of this workshop, you will be able to: * Identify the reasons why it is important to say "no" * Describe the distinctions between passive, aggressive and assertive behavior * Identify the most common obstacles to saying "no" * Describe the real and imagined consequences of saying "no" * Describe several templates for saying no and how to effectively employ them Target Audience: Anyone wishing to improve their ability to say "no" in a productive, respectful manner. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
10/11/201712pm-1pmInstructor1Bryan 113ComPsych

Using Reason to Resolve Conflict

Whether they take place in the workplace or in one's personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. At the end of this workshop, you will be able to: Identify the potential outcomes of conflict: * Describe what happens when conflict is handled poorly. * Describe what happens when conflict is handled well. Identify your conflict management style: * Describe the five conflict resolution styles * Describe the contexts for which each style is appropriate Describe the most effective methods for handling conflict: * Describe the importance of self-monitoring * Describe the process of identifying motives * Identify methods for communicating feelings appropriately Target Audience: Anyone looking for ways to resolve conflict in productive rather than destructive ways. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
9/27/201712pm-1pmInstructor1Bryan 113ComPsych

Cultural Engagement

Laughter, Humor and Play to Reduce Stress and Solve Problems

Professional comedians shouldn't be the only people to use smiling, laughter, humor and play as part of their daily routine. These skills are valuable for everyone. A good smile has long been a key tool for anyone who needs to influence others. Laughter is now shown to improve our pain tolerance. Humor and play can be the building blocks of problem-solving. Together they can improve our happiness and effectiveness. At the end of this workshop, you will be able to: Understand the benefits of smiling for: * Improving your mood * Keeping a positive focus through an easy exercise * Building confidence and receptiveness among others Use laughter to: * Improve cardio-vascular health by practicing voluntary laughter * Enjoy the social dynamic of group behavior * Reduce stress Use humor and play to: * Have fun by building simple jokes * Improve creativity by keeping editing separate from the creative process * Build relationships by saying "Yes, and..." Target Audience: Anyone who would like to build relationships, reduce stress and explore new ways of interacting and being creative. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
4/5/201712pm-1pmInstructor1Bryan 113ComPsych

The Impact of Attitude on Work and Life

While you obviously need the appropriate knowledge and skills to do your job, the mind-set with which you approach your work plays a dominant role in your ability to perform. If you're discouraged, you work sluggishly, think small and give up easily. However, when you feel good, confident and exhilarated you can win people to your side and create dazzling projects. This workshop will help participants explore how attitude can change their life and will provide them with opportunities to develop a more positive mind-set. At the end of this workshop, you will be able to: Describe the power of your own mind * Identify positive self talk vs. negative self talk * Describe how self-fulfilling prophecies work Describe the relationship between attitude and success * Describe ways to overcome fear of failure * Identify how to use a positive attitude to get what you want Identify ways to use your attitude in dealing with other people * Describe strategies for dealing with people who have a bad attitude Target Audience:Anyone looking to improve their own lives by looking for ways to change their attitude. **For Faculty/Staff Only
Date Time Format Duration Location Instructor
2/15/201712pm-1pmInstructor1Bryan 113ComPsych


Conflict Resolution: Mediation and Negotiation of Disputes - Practical Strategies

Tools for your real life toolbox will be reviewed and practiced in an effort to help provide practical strategies for negotiating and mediating conflicts. Targeted Audience: All employees in need of conflict resolution and mediation resources. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
1/25/20172pm-4:30pmInstructor2.5Bryan 113Eloise M. Hassell, Attorney and Senior Lecturer, Bryan School of Business and Economics, Department of Business Administration

Emotional Intelligence

Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. At the end of this workshop, you will be able to: Describe the difference between intelligence and emotional intelligence * Describe the benefits of having emotional intelligence * Describe the components of emotional intelligence * Identify the function and qualities of emotions * Identify ways of assessing your emotional intelligence Describe strategies for improving emotional intelligence * Describe how to improve your capacity for emotional self-control through mindfulness meditation, monitoring self-statements and active listening * Describe how to accept responsibility for emotions and ways to teach emotional intelligence to children Target Audience: Anyone interested in improving self-awareness, emotional control, and ability to relate to others. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
3/29/201712pm-1pmInstructor1Bryan 113ComPsych

Personal Development

10 Strategies for Improving Your Finances

The current economic climate brings both challenges and opportunities from a financial perspective. You may wonder during these challenging times: "What should I be most careful about" and "What should my family and I work towards?" The 10 financial tips discussed in this workshop will get you on the road to financial wellbeing during challenging times. At the end of this workshop, you will be able to: Identify the most pressing/immediate financial steps to take in your life * Describe why an emergency fund is an absolute necessity * Identify how to categorize types of expenses * Describe your current financial position by putting it on paper Describe steps to help you through economic troubles * Describe how to begin paying down debts * Identify ways to improve your credit score Describe ways to build long-term plans for your financial health * Describe how to evaluate your insurance coverage * Identify how to build or refine your retirement plans Targeted Audience: Anyone concerned their financial situation in light of the economic climate. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
1/25/201712pm-1pmInstructor1Bryan 113ComPsych

Cutting Through the Clutter

Most people have no idea how much their clutter affects them. It can affect their productivity, their self-esteem, their social life and even their weight! People who live with excess clutter say they can't find the energy to begin to clear it. They constantly feel tired and overwhelmed. When surrounded by clutter, it is impossible to focus or have clarity about life. In this workshop you will learn that clutter is not the result of sloppiness, laziness or incompetence but several surmountable obstacles. Recognizing the source of your clutter problem can empower you to address the problem directly and without shame. At the end of this workshop, you will be able to identify the three sources of clutter: Describe solutions involving a technical problem * Items that have no home * More stuff than space * Inconvenient storage Describe solutions involving an external problem * Unrealistic workload * Undermined by others * Life transitions * Limited space Describe solutions involving an internal problem * Sentimental attachments * Need for abundance * Thrill of distraction * Protective clutter shield * Hoarding Disorder and ADHD Target Audience: Anyone seeking to reduce the amount of clutter in their lives. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
7/12/201712pm-1pmInstructor1Bryan 113ComPsych

Developing Will Power and Self-Control for Behavior Change

Establishing self-control over behaviors such as overeating, smoking, gambling, pornography consumption, shopping, gambling and other addictive behaviors can be extremely difficult and discouraging. This course will address the nature of will power and how to develop self-control for effective behavioral change. At the end of this workshop, you will be able to: * Recognize the battle that occurs in the brain between impulse gratification and pursuit of long-range goals * Describe how stress, emotional strain, lack sleep, and alcohol or drugs can strain mental resources and increase vulnerability to temptation * Describe how to increase motivation and engagement in the process via support networks and how and when to seek professional help Identify ways to increase self-control such as: * Become aware of the risks and consequences of the behavior you wish to change * Change your impulses by associating temptations with negative consequences * Transform vague long-range goals into simple intermediate steps * Identify and avoid risky situations * Formulate "if, then" contingencies * Train your working memory Target Audience: Anyone concerned with changing a problematic behavior. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
11/8/201712pm-1pmInstructor1Bryan 113ComPsych

Financial Planning for Life

Financial goals are the specific long- and short-term objectives to be attained through financial planning and management efforts. Among personal financial goals are things such as: 1) financial security 2) travel 3) education planning 4) retirement planning and 5) estate planning. Being able to succeed in reaching these goals requires a structure and plan with appropriate milestones, along with the ability to make adjustments along the way. At the end of this workshop, you will be able to: * Understand the importance of having realistic financial goals clearly defined * Recognize the importance of managing your finances to address these goals * Develop achievable steps to stay on track * Take appropriate action to monitor progress toward the goals and make adjustments as needed Target Audience: Anyone interested in taking personal responsibility for creating a plan and process for having an opportunity to meet short and long-term financial goals. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
6/28/201712pm-1pmInstructor1Bryan 113ComPsych

Improving Your Memory

Our ability to remember things is one of the most useful tools we have in our work and home lives, but the amount of things we are trying to remember at once can sometimes be overwhelming. What do you do if you have a bad memory? The truth is, most people don't have bad memories, they just haven't learned how to use their memory efficiently. Memory is a skill, and like any skill, with practice it can be developed and improved. This workshop offers participants tips and tools for improving their memory skills. At the end of this workshop, you will be able to: Describe how memory works * Describe the science behind the concept of memory * Describe the properties of a good memory Identify techniques that can aid your memory * Describe how to use association to assist with memory * Describe how to use visualization to assist with memory * Describe how to use mnemonic devices to assist with memory Practice memory techniques * Identify ways you can continue to work on improving your memory Target Audience: Anyone looking for ways to improve their memory. *For Faculty/Staff Only*
Date Time Format Duration Location Instructor
7/26/201712pm-1pmInstructor1Bryan 113ComPsych

Mindfulness: Being Present in Your Work and Life

is a state where you are not thinking, reflecting, judging or deciding, but are instead simply experiencing the things currently in your available experience. In many ways people are largely unaware of our present moment, and often operate on "auto-pilot" to some degree. The auto-pilot mode is our default mode of operation. Even when we find ourselves in a pleasurable quiet moment we automatically begin to daydream about others, plan/worry about the future or ruminate about the past. We miss living in the present moment because we fail to pay attention to it. Mindfulness is about waking up to the present moment and paying attention to our experience. Learning mindfulness is not difficult; however, it is difficult to remember to do it. This training discusses mindfulness and how to incorporate its practice into your life. At the end of this workshop, you will be able to: Describe mindfulness * Identify the two ways we experience the world * Identify the seven components of mindfulness Describe the benefits developing mindfulness * Describe how greater mindfulness results in improved concentration on tasks * Describe the ways in which mindfulness can improve the quality of your relationships * Describe how mindfulness will result in greater emotional control and a reduction in impulsive actions Identify ways of practicing mindfulness in your life * Identify several methods of mindfulness practice * Identify ways you can incorporate mindfulness in everyday activities Target Audience: Anyone interested in learning how to enrich their lives and learn skills applicable to stress reduction. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
8/9/201712pm-1pmInstructor1Bryan 113ComPsych

Overcoming Procrastination

Procrastination is rampant in today's business world. Sure, it is easy to blame others for your inability to get things done: demanding bosses, or coworkers who interrupt you for help. But be honest, how often is it your own fault? Are you simply putting off doing what will still be in your in-box tomorrow? Do you make statements such as: "I do not have time to do it," "It makes sense to do the smaller tasks first to get them out of the way," "Once I get more energy, I can really focus on this." If so, there is a strong possibility that you have fallen into the 'Procrastination Trap'. Pushing important tasks and projects off until later can cause emotional anguish and keep you from accomplishing professional and personal goals. This workshop will provide you with techniques and strategies to overcome procrastination in your work and personal life. At the end of this workshop, you will be able to: Identify what procrastination really is * Describe the difference between procrastination and prioritization Describe the reasons people tend to procrastinate * Identify when lack of commitment plays a part * Describe how fear can cause procrastination * Identify when something is considered a low priority * Describe the importance of having enough information * Identify times when you are just not interested in doing something Describe how to assign priorities effectively * Identify criteria you can use to effectively prioritize tasks Targeted Audience: Anyone interested in everyday tips about how to avoid procrastination. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
12/6/201712pm-1pmInstructor1Bryan 113ComPsych

Preparing for Financial Emergencies

Many people face financial emergencies, but few have prepared adequately to prevent them from having a major impact on their personal finances. By helping people understand the types of financial emergencies and potential consequences of not being prepared, we will enable people to focus on the steps necessary to avoid hardships which can accompany the emergencies. At the end of this workshop, you will be able to: * Know the different types of financial emergencies * Understand the results of not being prepared * Learn the steps necessary to become prepared * Understand why budgeting is so important to being prepared * Understand the different products that can help and how they work Target Audience: Anyone who doesn't feel that they are adequately prepared for financial emergencies. *For Faculty/Staff only.*
Date Time Format Duration Location Instructor
6/14/201712pm-1pmInstructor1Bryan 113ComPsych

Running on "E" Adding Energy and Fun to Your Life

Longer hours, increased responsibilities, constant change, accelerated pace of business, intensified pressure...But this doesn't mean you can't have fun and enjoy your work. This workshop will help you not only to survive but also thrive in today's high-pressure world. By unleashing your energy, igniting your enthusiasm and finding fun in your job, you're sure to maximize your work performance and even enjoy it! At the end of this workshop, you will be able to: Describe what causes fluctuations in energy level * Identify how to change what causes the stress that lowers your energy * Identify how to change your mindset about stress and your energy level Describe the three keys to raising your energy level * Describe how to add commitment to your life * Describe how to add challenge to your life * Describe how to add control to your life Identify the characteristics of your energy zones * Describe the high energy zone * Describe the anxiety zone * Identify ways to add fun to your workday Target Audience: Anyone who would like to add energy and fun to their workday. **For Faculty/Staff Only
Date Time Format Duration Location Instructor
4/26/201712pm-1pmInstructor1Bryan 113ComPsych

The Art of Patience

Many of us are impatient at times. And when we lose control of our patience it hurts not only us, but those around us. Impatience raises our stress levels and over time can even inflict physical harm to our bodies. But it seems that patience is a skill that is quickly diminishing, but one that constantly needs improving. You see examples of impatience and patience throughout each day; when you're stuck in traffic, when you're waiting in line for the grocery store, and when your children are taking too long to get ready for school in the morning. Even if you don't rate your own level of personal patience as being very high, the good news is that with practice, you too can learn to be more patient in your life. At the end of this workshop, you will be able to: Identify the characteristics of impatience * Uncover the signs of impatience and its effects. * Discern how to locate your personal impatience triggers. Identify methods to counter impatience * Describe and employ procedures to manage the symptoms of impatience. Engage in the 'Art of Intelligent Waiting' * Describe how to wait with purpose, intent, and belief. Target Audience: Anyone interested in learning how to become more patient in their lives. **For Faculty/Staff Only
Date Time Format Duration Location Instructor
5/24/201712pm-1pmInstructor1Bryan 113ComPsych

The Psychology Behind Saving Money and Other Good Financial Habits

Most people can honestly say they believe it's important to spend within their means and to save money for the future. Unfortunately, good intentions are often at odds with how our mind works. For example, many people want to save for the future but have no motivation to because they have not imagined that future. This course addresses the psychology behind saving money and adopting good financial habits. It will examine recent research related to how and why people save vs. spend and identify strategies for participants to change their financial mindset and develop new habits. At the end of this workshop, you will be able to: * Understand why some people save for the future and other spend for the moment * Identify non-productive financial patterns and habits * Recognize the mental and behavioral habits of people who save * Create a compelling financial future to motivate behavior change * Understand how to improve the capacity to delay gratification while increasing enjoyment * Identify seven simple tools to help change spending habits Target Audience: This workshop is for anyone who would like to understand how to save money and develop good financial habits. **For Faculty/Staff Only**
Date Time Format Duration Location Instructor
8/30/201712pm-1pmInstructor1Bryan 113ComPsych

Policies & Processes

Managing Personnel Action Forms: Graduate Student Employment

This workshop will provide a primer on graduate student employment and appropriate personnel action forms, EPAFs and PD-7s. Procedural review will consist of when and how to utilize these forms, the differences between the two and policy information related to graduate student employment. Expected Outcomes: At the completion of this workshop, participants will know the difference between graduate hourly and graduate assistantship assignment, be able to identify the appropriate personnel action form used to hire a graduate student, know how to correctly populate the fields on each action form, and understand the correlation of when to utilize a paper-based form verses an EPAF. Targeted Audience: Administrative Support Staff, Business Managers and other campus Staff responsible for completing personnel action forms for graduate students. *For Faculty/Staff only.* Recommended Prerequisites: Banner HR Overview and EPAFs
Date Time Format Duration Location Instructor
3/1/201710am-12pmInstructor2Bryan 113Mitzi Burchinal, Business Officer, The Graduate School

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